AQAV is non-profit 501(c)(3) corporation that is dedicated to improving the operational art of designing and installing audio visual technology. Engineered audio visual systems continue to become more complex and difficult to integrate. By focusing on the quality management of these systems, and of those who design and install them, we can benefit the AV industry and all its stakeholders: including clients and users of AV technology, AV designers and installers, equipment manufacturers, related construction and architectural firms, and the environment.
(Competent Quality Leader – AV)
This course is for the owners and supervisors of AV companies. It contains a primer on Quality Management Systems, and a glimpse into the true costs of poor quality, which are essentially hidden, so that participants can appreciate the ROI of quality initiatives and their dramatic effect on profits, morale, and sales.
Quality Technology Manager-AV
Wouldn’t you enjoy your job more if all of your AV projects were installed on time, with no defects (“punch-lists”), exactly as ordered and performing as expected? Wouldn’t you love to get back all the time wasted in dealing with problems, with vendors, and with “AV disasters”?
Certified Quality Designer – AV and Certified Quality Technician – AV
AQAV does not train personnel on how to design and install AV systems. It is assumed that candidates already know this. AQAV instead trains people on how to verify whether a design or an installation is in compliance with the client's order and identify any defects that must be corrected.
The AV9000 Standard includes a battery of tests to be applied at each major milestone in the development of an AV project to assure that the system is being designed and implemented in accordance to what the customer ordered, that it will perform as intended and that it adheres to best industry practices so that it can be serviced and maintained well after it is installed. They have been honed after thousands of systems to be as efficient as possible, while still carefully uncovering every defect in workmanship from the simplest to the most complex of AV systems.
CQD and CQT personnel are trained to be “AV Auditors”, whose actual product is a report of findings from the audit. The real value comes not from the CQD or CQT auditors correcting the defects themselves, but instead by reviewing the findings of the report with the personnel that were responsible for the effort being audited. In this way, once the other team members understand the non-conformances, and why they are defects, they will no longer produce them in future projects (“continuous improvement”). This has a significant effect on the AV company’s bottom line, since these defects are a significant cost, in will in all likelihood be eventually uncovered by the client, where the corrective actions will come at a substantially higher cost.
CQD Candidates demonstrate that the individual possesses the basic knowledge and skills for monitoring and measuring quality while the AV system is designed and developed (Contract Review, Design Review, Engineering Review Milestones), that they can themselves create an EDID plan, and that they have a basic understanding of quality principles and preparing an AV audit. In the end, they can use the checklists, manufacturers manuals and the mathematical tools they are given to properly review a design.
CQT Candidates demonstrate that the individual possesses the basic knowledge and skills for monitoring and measuring quality while the AV system is designed and developed (Site Ready, Staging, Commissioning, and Acceptance Milestones), that they can set an audio system's gain structure, and that they have a basic understanding of quality principles and preparing an AV audit. In the end, they can apply the checklists and test instrumentation on a system and verify conformance of an AV system in product, practices and performance.
Most AV Technology Managers have not grasped the fact that even if you account for all the bureaucratic obstacles, the power to control the complexities of AV procurement is well within their grasp, if they would only exercise that power using new tools that are available to them.
AQAV’s “Quality Technology Manger” short course provides these tools and explains how others have applied them successfully. The course also educates the attendee on the hidden, costly nuances surrounding audiovisual technology that impact successful procurement, and provides the step-by-step solution to attaining zero-defect AV.
Although there are some similarities, AQAV Courses differ from other industry training, addressing critically needed skills not being addressed elsewhere. The principal difference stems from the focus on group activity. Audiovisual technology is complex, so complex in fact that individual technical skills are insufficient to maintain quality. By “quality”, we mean conformance to what the customer required, which is quite elusive in today’s AV industry. It requires teams acting in unison. It can be said that AQAV’s education program focuses on the “human system” that designs and installs AV systems.
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The Association for Quality in Audio Visual Technology, Inc. admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national or ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.
Most companies have someone accountable for Sales Management, Marketing Management, Financial Management, Purchasing Management, etc. How many can identify a C-level individual who is accountable for managing the quality of what they sell? Ironically, when a company has an effective and competent Quality Manager, all the aforementioned in the Management Team has a much easier job. You get paid faster. Your customers sell more than your sales people.
The CQL program dispels the misunderstandings surrounding quality in AV, addresses ROI, suggests a "how to" in Training Management, presents the ABC's for creating procedures for consistent, defect-free operations, explains how to integrate the AV9000 Standard into day-to-day operations, and shows how to improve a corporate culture of quality.