Principle 6 (ISO 9000): Continual Improvement
Continual improvement is not just a “nice-to-have” principle to follow. Now more than ever, an AV Company must have continual improvement as a permanent objective, given the breakneck rate of change in Technology, the Market, products, and personnel.
Do people in your organization have all sorts of good ideas, but they never get implemented? Is there understanding and focus on the company’s strategic intentions? Is the company caught in “deer-in-the-headlights” situations? Is there flexibility built-in?
The principle of continual improvement enables an organization to keep up with rapidly changing environments and allows this to do so efficiently.
Can anyone suggest an improvement?
Point out where the Quality Management System failed to catch a defect?
Are issues tracked, and then reviewed for effectiveness?
When corrective actions are necessary, do they address immediate as well as the possibility of remedial corrective actions?
How about preventive actions that will modify the Quality Management System to avoid the need for corrections in the first place?
Does the organization have a formal training program to organize, deliver, and track changes in the operational art, so that personnel receives up-to-date training?
Does this training apply to all members of the organization?
Are people recognized and acknowledged for improvements?