Authored by: William J. Lawrence, Jr. Everyone wants to have good outcomes. To have satisfied customers, less stress, difficulty, and effort on the way to that good outcome. But reality is that there are so many moving parts in the Audio Visual/Unified Communications/whatever-you-do-Industry that the odds are stacked against that happening without a solid plan—or even with one. Even the best professionals, the highest-performing teams, and the most organized organizations are subject to...