Authored by: Irene Sasso Director of Member Services The Association for Quality in Audio Visual "Failure is success in progress" - Albert Einstein   A question we get asked on repeat is, “What if no one else in the company is doing it, and we don’t have a quality management plan? Why should I bother? It can be frustrating to see and know that you are running on empty, with no relief in sight.  As the spouse of someone who worked in AV since he was 18, I can relate, as I know the struggle. My...

Article by: William J. Lawrence Jr., CTS-D, CTS-I, CQD, CQT, CQA

Zero Defects, Part 1