Authored by: William J. Lawrence, Jr., CTS-D, CTS-I, CQD, CQT, CQA Executive Director The Association for Quality in Audio Visual   A reasonably long time ago, I was working for a medium-sized company as an Engineer.  The project was a House of Worship that was acoustically challenging. A “pie-shaped” space, raked seating, and a rear wall made completely of brick and arced in a manner that nearly perfectly reflected reinforced sound right back at the Minister’s position. A fe

Authored by: William J. Lawrence, Jr.   Everyone wants to have good outcomes. To have satisfied customers, less stress, difficulty, and effort on the way to that good outcome.   But reality is that there are so many moving parts in the Audio Visual/Unified Communications/whatever-you-do-Industry that the odds are stacked against that happening without a solid plan—or even with one.   Even the best professionals, the highest-performing teams, and the most organized organizatio

Although the former AQAV Executive Director, Mario Maltese, has been retired for a bit now, you still cannot talk about everyday mundane...

Zero Defects, Part 1

Is Quality is Easy or Guaranteed?

Authored by: Mike Keadle Many of us work 40+ hours a week, then go home and work more in the evenings and on weekends. Time is precious....

The Ultimate Goal ...

So, you’ve completed your AQAV Classes and love the checklists and quality processes, but how do you bring it back to your company and imbed

What keeps people around?

Having an AV Technology Provider certified AV 9000 is the optimum choice for a Buyer ...

How Can a Company Rate Their Quality in Today’s Evidence-Based Market? According to Quality Guru Philip B. Crosby, the definition of...

AV Industry Consolidations – How Does This Affect the Buyer of AV Technology? I suppose it is an indication of audiovisual industry...

When I was young in the Industry and young in general, I had an abundance of three fundamental things: Time, Energy, and Confidence...

What is “Third Party Commissioning?” In legal terms, the word “party” refers to a person taking part in a transaction or contract. An AV...

By now I’ve heard many objections to Quality Management along the path of the AV Quality Movement. One is more absurd than the other. Why...

An AV Corporate Leader’s Most Important Decision to Make! Where the true mettle is made is not just the listing of important values...