Authored by: William J. Lawrence, Jr.   Everyone wants to have good outcomes. To have satisfied customers, less stress, difficulty, and effort on the way to that good outcome.   But reality is that there are so many moving parts in the Audio Visual/Unified Communications/whatever-you-do-Industry that the odds are stacked against that happening without a solid plan—or even with one.   Even the best professionals, the highest-performing teams, and the most organized organizatio

Although the former AQAV Executive Director, Mario Maltese, has been retired for a bit now, you still cannot talk about everyday mundane...

Level 3 AV achieves their AV9000 Compliance.

Article by: William J. Lawrence Jr., CTS-D, CTS-I, CQD, CQT, CQA

Zero Defects, Part 1

Is Quality is Easy or Guaranteed?

Authored by: Mike Keadle Many of us work 40+ hours a week, then go home and work more in the evenings and on weekends. Time is precious....

The Ultimate Goal ...

So, you’ve completed your AQAV Classes and love the checklists and quality processes, but how do you bring it back to your company and imbed

Management Principles #1 Customer Focus

Management Principles #2 Leadership

Principle 3 (ISO 9000): Involvement of People People generally perform better when they know what their job is, have a clear...

Management Principles #12 Produce Systems of Intrinsic Stability

Management Principal #11 Clear and Unambiguous Communications

Management Principles #10 Discipline and Character

Management Principles #9 Foster and Nurture Technical Knowledge and Skills

Principle 8 (ISO 9000): Mutually Beneficial Supplier Relationships In an age where we are conditioned to mistrust everyone because...

Management Principles #7 Factual Approach to Decision Making

Management Principles #6 Continual Improvement

Management Principles #t System Approach to Management