Authored by: Irene Sasso Director of Member Services The Association for Quality in Audio Visual "Failure is success in progress" - Albert Einstein   A question we get asked on repeat is, “What if no one else in the company is doing it, and we don’t have a quality management plan? Why should I bother? It can be frustrating to see and know that you are running on empty, with no relief in sight.  As the spouse of someone who worked in AV since he was 18, I can relate, as I know

Authored by: William J. Lawrence, Jr., CTS-D, CTS-I, CQD, CQT, CQA Executive Director The Association for Quality in Audio Visual   Back in the 80’s (1980’s, that is), I was just a couple of months into my marriage to my wonderful wife. We were living in a tiny apartment (450 square feet) with 1960’s era appliances, complete with a small top-condenser refrigerator in “Avocado Green”.    Having dated for a few years before that, my wife knew how much I loved my mom’s homemade

Authored by: William J. Lawrence, Jr., CTS-D, CTS-I, CQD, CQT, CQA Executive Director The Association for Quality in Audio Visual   We often get questions about what AQAV & AV9000 are.  Is it "another" or an "alternate to" the long-established and well-respected Industry Education Organizations? Is it an "all-or-nothing" system? Does it add time and cost to projects?   Let's take each of those on this month and create some clarity.    #1 - AV9000 is the de facto ISO9000-based

Authored by: William J. Lawrence, Jr.   Everyone wants to have good outcomes. To have satisfied customers, less stress, difficulty, and effort on the way to that good outcome.   But reality is that there are so many moving parts in the Audio Visual/Unified Communications/whatever-you-do-Industry that the odds are stacked against that happening without a solid plan—or even with one.   Even the best professionals, the highest-performing teams, and the most organized organizatio

Management Principles #1 Customer Focus

Management Principles #2 Leadership

Principle 3 (ISO 9000): Involvement of People People generally perform better when they know what their job is, have a clear...

Management Principles #12 Produce Systems of Intrinsic Stability

Management Principal #11 Clear and Unambiguous Communications

Management Principles #10 Discipline and Character

Management Principles #9 Foster and Nurture Technical Knowledge and Skills

Principle 8 (ISO 9000): Mutually Beneficial Supplier Relationships In an age where we are conditioned to mistrust everyone because...

Management Principles #7 Factual Approach to Decision Making

Management Principles #6 Continual Improvement

Management Principles #t System Approach to Management

Management Principles #4 Process Approach

Why AQAV Matters

Why a Separate Quality Organization?