Authored by: William J. Lawrence, Jr.   Everyone wants to have good outcomes. To have satisfied customers, less stress, difficulty, and effort on the way to that good outcome.   But reality is that there are so many moving parts in the Audio Visual/Unified Communications/whatever-you-do-Industry that the odds are stacked against that happening without a solid plan—or even with one.   Even the best professionals, the highest-performing teams, and the most organized organizatio

Article by: William J. Lawrence Jr., CTS-D, CTS-I, CQD, CQT, CQA

Zero Defects, Part 1

Is Quality is Easy or Guaranteed?

Authored by: Mike Keadle Many of us work 40+ hours a week, then go home and work more in the evenings and on weekends. Time is precious....

The Ultimate Goal ...

So, you’ve completed your AQAV Classes and love the checklists and quality processes, but how do you bring it back to your company and imbed